Aetheria Systems

Voice AI connected to your business systems.

We build voice AI for contact centers and connect it to the systems that hold your data. Our platforms are Amazon Connect, AWS, Salesforce, and Salesforce Voice, including Salesforce Contact Center with Amazon Connect. You work directly with the principal, from architecture through implementation.

Book a callExplore our work
  1. 01Salesforce voice agentLive demo: an AI agent that retrieves Salesforce records during a call
  2. 02Civitae VoiceProduct: AI call handling for public-safety non-emergency lines
  3. 03The Right OrderBook and tools: the order in which to modernize a contact center

Watch: agent assist inside Salesforce

A live call inside Salesforce Voice (formerly Service Cloud Voice) on Amazon Connect, with real-time transcript and agent assist. Recorded by us, unedited. The phone demo below is a different thing: an autonomous agent, no human on the line.

How we can help

All services

  • Voice AI and contact centers

    Build conversational agents and connect contact center platforms to business data.

  • Integration and automation

    Connect systems and automate the workflows between them.

  • Modernization strategy

    Assess capabilities, set priorities, and sequence implementation.

01Live demo

Salesforce voice agent

An AI agent that retrieves Salesforce records during a call.

A public demo line. Call it and a conversational AI agent on Amazon Connect identifies you, pulls your records from Salesforce through deterministic MCP tools, and speaks the answer. Five numbers, five different callers, every answer built in code from a live Salesforce query.

Try: an AI agent that retrieves Salesforce records during a call

Recognized owner(803) 999-4885Open the demo site

Live Salesforce queries using fictional customer records. Shipment tracking is simulated.

Explore the voice demo
The sfdemo.aetheria.systems demo site

The demo site, where you pick a scenario, see the Salesforce record it will use, and call the number.

02Public-safety product

Civitae Voice

AI call handling for public-safety non-emergency lines.

Our product for public safety answering points. It handles routine inquiries and intake on the non-emergency line, creates cases, and transfers calls that require a dispatcher. Month to month, no setup fee. Built on ElevenLabs and Twilio, not Amazon Connect.

Call the demo line(650) 663-2451civitae.io
Explore Civitae Voice
The civitae.io product site

civitae.io: pricing, the CAD integration model, the demo line, and self-serve signup.

03Book and practical tools

The Right Order

Most modernization fails because the right technology is bought in the wrong order.

The Contact Center Evolution Model: five levels, each earned by what your operation can do rather than what it owns. A book, a free maturity diagnostic, cost calculators, and a weekly newsletter. CX Advocate is a service of Aetheria Systems.

Take the free diagnosticcxadvocate.com
Explore the framework and tools
The cxadvocate.com site

cxadvocate.com: the free diagnostic, the calculators, and the book.

Who builds it

Kurt Hamm

Founder and principal. Twenty-five years as a CIO, a state-agency CAO, and a strategist at Deloitte, TTEC Digital, and Slalom, after service as an Army National Guard intelligence analyst in Desert Storm. Aetheria Systems is an SBA-certified service-disabled veteran-owned small business, and every engagement is led personally.

Full background Capability statement

Let's discuss your contact center project.

Thirty minutes to discuss the problem, assess the fit, and identify a practical next step.

Book a callOr send a message