contact-center3 min read
My Cat’s Vet Visit Was a CX Horror Show (And No One Noticed)
We dropped off our cat at the vet for boarding.
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Practical insights from building integrations, automating workflows, and implementing AI in production environments. No buzzwords. Just what works.
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ai-automation3 min read
Copy of Your Organization GenAI-Curious or GenAI-Competent?
My Guide to AI MaturityLet’s be honest: a lot of organizations right now are playing with GenAI like it’s a new espresso machine.
ai-automation4 min read
AgenticNet: The Intent Driven Internet
It’s 7:12 a.
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contact-center3 min read
My Cat’s Vet Visit Was a CX Horror Show (And No One Noticed)
We dropped off our cat at the vet for boarding.
Read Article→ai-automation3 min read
Copy of Your Organization GenAI-Curious or GenAI-Competent?
My Guide to AI MaturityLet’s be honest: a lot of organizations right now are playing with GenAI like it’s a new espresso machine.
Read Article→ai-automation3 min read
Your Organization GenAI-Curious or GenAI-Competent?
My Guide to AI MaturityLet’s be honest: a lot of organizations right now are playing with GenAI like it’s a new espresso machine.
Read Article→ai-automation3 min read
AI and the Roman Way: What Cicero Knew 2,000 Years Ago
Marcus Tullius Cicero never encountered a neural network, but in 44 BCE he precisely articulated the mindset required for successful AI adoption.
Read Article→ai-automation6 min read
VDI and Contact Centers: Are We There Yet, or Are We Still Buffering?
The Dream of Virtual DesktopsFor years, I’ve been convinced that Virtual Desktop Infrastructure (VDI) and contact centers should be a match made in IT heaven.
Read Article→ai-automation3 min read
Rethinking ROI in the Age of AI
Traditionally, IT projects have faced significant hurdles due to high upfront costs, lengthy implementations, and uncertain returns on investment (ROI).
Read Article→ai-automation3 min read
Agentic AI: If You're Not Ahead, You're Already Behind
I was at a conference earlier this year when an AI "thought leader" confidently declared, “2026 will be the year of Agentic AI,” hinting we might see initial moves in 2025.
Read Article→ai-automation2 min read
AI Skeptics Today Sound Like Internet Doubters Yesterday
When the internet first became commercially available in the 1990s, I vividly remember how skeptical many of us were.
Read Article→Need help connecting your systems?
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