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Practical notes on contact centers and integration
Contact centers, voice AI, Amazon Connect, Salesforce, and what actually breaks in production. The weekly newsletter and the book live on CX Advocate.
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My Cat’s Vet Visit Was a CX Horror Show (And No One Noticed)
Two businesses on the same booking platform, two completely different check-ins. The difference was the process around the software, not the software.
3 min read · Contact centers
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