Services
Voice AI, integration, and advisory services
We don't sell capabilities we haven't shipped. Every offering below links to a system you can open or call.
01
Voice AI and contact center integration
Conversational agents on Amazon Connect that answer from your systems of record, agent assist inside Salesforce Voice (formerly Service Cloud Voice), and the defined tool layer that handles lookup, routing, and escalation.
Amazon Connect · Salesforce Voice · NICE CXone · AWS Lambda · MCP
See the Salesforce voice demo- Amazon Connect contact flows, Lambda integrations, CCP customizations, CTR processing
- Salesforce Voice implementations and Connect telephony configuration
- MCP tool layers behind an AgentCore gateway: fixed rules for routing, escalation, and safety-critical wording
- NICE CXone and inContact Studio scripts, API integrations, CRM connectors
02
Integration and automation engineering
The connective layer between CRM, ERP, ticketing, and the legacy systems with no APIs. Event-driven where it can be, scripted where it must be, and built for the team that gets paged at 2 a.m.
Salesforce · ServiceNow · AWS · Azure · On-prem
See the architecture behind the demo- API and event-driven integration between cloud, on-premises, and hybrid systems
- Salesforce development: Apex, LWC, Service Cloud configuration
- ServiceNow and ITSM platform integrations
- RPA and document extraction where no API exists
- Sustain and support contracts for what we build
03
Modernization strategy and roadmaps
Short engagements that answer one question: what should you buy next, and what should you fix first. Built on the Contact Center Evolution Model from The Right Order.
Contact Center Evolution Model · The Right Order
Take the free diagnostic- Maturity assessment against Levels 0 through 4
- Investment sequencing and vendor evaluation from the buyer's side of the table
- Pre-RFP architecture and integration-ceiling analysis
- Fractional CIO or CTO for public sector and regulated environments
How engagements run
Discovery, build, sustain.
01
Discovery
One to three weeks. Map the systems, the constraints, and the integration that is actually missing. Fixed fee.
02
Build
Scoped delivery, principal-led, with specialists brought in for the project. You never pay for a bench.
03
Sustain
Monthly support for what we built, including token rotations, upstream changes, and the outages nobody planned.
Not sure which one you need?
Start with a conversation. Thirty minutes, straight answers, and a fixed-fee discovery if it makes sense.